Shipping policy
At www.ivorymuseco.com, we are committed to providing reliable, transparent, and efficient shipping for all orders. Please review the information below before making a purchase.
Company Introduction
This website is operated by Ivory Muse. This website is intended for customers in the United States. All orders are processed and shipped with the goal of providing a smooth and reliable shopping experience for this market.
We ship from our international fulfilment centres to provide you with the best prices.
Shipping Costs
We offer free shipping on all orders.
Applies to: All order sizes and eligible delivery locations
Processing Time
Order cutoff time: 8:00 PM (EST, Eastern Time – United States)
Orders are processed within 1–3 business days (Monday–Friday).
Orders placed during weekends or public holidays will be processed on the next business day.
Delivery & Transit Time
Estimated delivery time is 5–8 business days.
Note: Delivery times are estimates and may vary due to courier delays, weather conditions, regional factors, or other circumstances outside our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking link to monitor the delivery status online.
Address Accuracy:
To ensure successful delivery, we urge you to double-check and provide an accurate and complete shipping address during checkout. We will not be held responsible for any delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.
Non-Delivery or Lost Packages:
While it is a rare occurrence, if a package is not delivered within the estimated timeframe or is lost in transit, please do not hesitate to reach out to our customer support team. We will immediately initiate an investigation with the shipping carrier to locate the package or arrange for a replacement or refund, depending on the specific situation.
Contact Us:
Email: info@ivorymuseco.com
Phone Number: +1 302 557 4495
Address: 1106 W Ash St, Junction City, KS 66441, United States
Customer Support: Monday–Friday: 09:00–17:00 (EST)